Consumer brand engagement: Refined measurement scales for product and service contexts

T Ndhlovu, T Maree - Journal of Business Research, 2022 - Elsevier
Consumer brand engagement (CBE) has attracted significant attention amongst academics
and practitioners; yet, myriad conceptualizations and operationalizations exist. This research …

The central role of consumer–brand engagement in product and service brand contexts

T Ndhlovu, T Maree - Journal of Marketing Analytics, 2024 - Springer
This paper examines key relational drivers and brand outcomes of consumer–brand
engagement (CBE) in smartphone (product) and social media (service) brand contexts. The …

A higher-order model of consumer brand engagement and its impact on loyalty intentions

A Dwivedi - Journal of Retailing and Consumer Services, 2015 - Elsevier
Consumer brand engagement is increasingly gaining popularity among practitioners and
academics as a prominent consumer-brand relationship construct. The emergent literature …

Exploring customer brand engagement: definition and themes

L Hollebeek - Journal of strategic Marketing, 2011 - Taylor & Francis
Organizations are increasingly seeking customer participation and engagement with their
brands. Despite significant practitioner interest, scholarly inquiry into the 'customer brand …

Consumer brand engagement concept and measurement: Toward a refined approach

CE Lourenco, JF Hair Jr, F Zambaldi… - Journal of Retailing and …, 2022 - Elsevier
This paper revisits conceptual and operational consumer brand engagement (CBE)
definitions from the consumer behavior and marketing literature, with the objective of …

The grounded theory approach to consumer-brand engagement: The practitioner's standpoint

RC Gambetti, G Graffigna… - International Journal of …, 2012 - journals.sagepub.com
Since currently there is no established, unitary and shared theory on consumer–brand
engagement (CBE), this exploratory study is aimed at inductively proposing a preliminary …

Loyalty towards telco service providers: the fundamental role of consumer brand engagement

SK Ooi, JAL Yeap, Z Low - European Business Review, 2022 - emerald.com
Purpose Customers nowadays would expect more than just the sales process. As loyal
customers are crucial for businesses, research indicates that engaged consumers exhibit …

The effect of sensory brand experience and involvement on brand equity directly and indirectly through consumer brand engagement

J Hepola, H Karjaluoto, A Hintikka - Journal of Product & Brand …, 2017 - emerald.com
Purpose This study aims to examine the effect of sensory brand experience and involvement
on brand equity directly and indirectly through cognitive, emotional and behavioral …

Building consumer–brand relationships through brand experience and brand identification

V Kumar, AK Kaushik - Journal of Strategic Marketing, 2020 - Taylor & Francis
Both academics and industry are focusing heavily on building and nurturing consumer–
brand relationships. Despite this interest, till now the role of traditional marketing constructs …

Grounding consumer-brand engagement: A field-driven conceptualisation

G Graffigna, RC Gambetti - International Journal of Market …, 2015 - journals.sagepub.com
Consumer-brand engagement (CBE) is a priority in the current marketing agenda. However,
there is still a lack of empirically based studies appraising its essence. Hence our study is …