As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …

Abstract Service robots (SR) are increasingly valued and embraced; they are here to stay.
Research on collaborative intelligence to better understand robotic-human partnerships is …

Abstract Service robots have become an efficient service option in retail, hospitality, and
tourism settings. However, customers tend to be dissatisfied with robot-provided services …

Purpose: The research investigates the presence of technology ideologies in consumer
discourse on tourism and hospitality robots. Design/methodology/approach: Using a …

This research proposes a model that identifies the antecedents of customers' attitudes and
behaviours towards the utilization of artificially intelligent (AI) social service robots in …

The diffusion of service robots, powered by artificial intelligence (AI) technology, at the hotel
front desk is facing challenges. Drawing on innovation resistance literature, this study …

Purpose The purpose of this paper is to identify and explore potential applications of
cyborgian technologies within service contexts and how service providers may leverage the …

Purpose Building on both the uncanny valley and construal level theories, the analyses
detailed in this paper aims to address customers' explicit and implicit attitudes toward …

Technology is rapidly changing the nature of service, customers' service frontline
experiences, and customers' relationships with service providers. Based on the prediction …

Purpose The hotel industry has witnessed an increasing number of service automation
through service robots such as robot concierges. However, few studies have documented …