One of the most influential services provided in recent years, which have brought dramatic
changes in the social system of different countries, are Internet and Web services. The …

Electronic customer relationship management (E-CRM) is the implementation of E-
technology or internet-based technology in order to attain customer relationship …

This study examines the impacts of E-‐‑CRM features on customer satisfaction and
perceived usefulness as a mediator variable within e-‐‑commerce sector of Turkey. E …

The purpose of this study was to investigate the impact of electronic customer relationship
management on customer satisfaction. This is a descriptive correlational study clearly based …

The objective of this study is to appraise the impact of electronic customer relationship
management in creating customer loyalty in Parsmodir Khazar Enterprise. This study is …

This study examined the impact of E-CRM on customer loyalty with the mediating effect of
customer satisfaction in the banking industry. Customer satisfaction is important for loyalty …

Undeniably, the telecommunication industry is changing radically. Today, communication is
becoming the nerve of the life. In particular, mobile phone service industry is gaining …

This paper aims to examine the effects of technology adoption and quality of websites on
customer satisfaction as well as customer loyalty in banking industry. It also investigates the …

The study aims to investigate the impact of electronic customer relationship management on
customers' Electronic satisfaction of Communication companies in Kuwait. The study …

The purpose of this study is to find the relationship of service quality, loyalty, trust employee
satisfaction and technology acceptance with the effectiveness of electronic customer …