Bank customers are selective with the banks to transact with since everyone wants the best
service for their money. Asa result, there is competition in the banking sector. Each bank …

The study explores the use of the ATM services at Akim Oda branch of Barclays Bank Ghana
Limited. The main objective of the study is to determine the reasons underlining the low …

The purpose of this study is to investigate the factors affecting customers' satisfaction
towards the use of Automated Teller Machines (ATMs). To address the research objectives …

Abstract ATM AND CUSTOMER SATISFACTION: A CASE OF BANKING INDUSTRY IN
TANZANIA (By Lucy. M. Mboma) An Abstract This paper presents effects of ATMs on …

In the Banking Industry, Information Technology has brought about the automation of many
banking services over the years. An ATM is a device used by Bank customers to process …

Abstract this study presents an assessment of the challenges facing banks' customers when
using Automated Teller Machines (ATMs) in the banking industry in Tanzania, a case of …

The paper examined the impact of Automated Teller Machines (ATMs) on customers'
satisfaction in Ilorin metropolis, the capital city of Kwara state, Nigeria, using three …

ATMs serve the primary purpose of allowing people to withdraw money from their bank
accounts from virtually anywhere in the world. The machines work by reading the magnetic …

In Ghana, developments in information and communication technology are radically
changing the way businesses are done. These developments in technology have resulted in …

Commercial banks' investments in information technology (IT) have helped streamline
operations, increase competitiveness and expand the number and quality of services …