Understanding the social-psychology effects of frontline service work requires attention to
the emotional labor performed by incumbents of these positions. Using Hochschild's 1983 …

Although early research suggested that the performance of emotional labor had deleterious
effects on workers, recent empirical investigations have been equivocal. The performance of …

Abstract focus [on] whether emotional labor is a potential source of employee job
stress/developed a measure of emotional labor in a sample of workers employed in an …

Understanding the psychological consequences of emotional labor for workers has been an
ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking …

Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …

Emotional labor refers to the process by which workers are expected to manage their
feelings in accordance with organizationally defined rules and guidelines. The Managed …

Using qualitative and quantitative evidence from studies of several occupations in the public
sector, the authors evaluate dimensions of emotional labor in the content of work performed …

Emotional labor is the display of expected emotions by service agents during service
encounters. It is performed through surface acting, deep acting, or the expression of genuine …

The phrase" emotional labor" was coined by sociologist Arlie Hochschild in 1983 in her
classic book, The Managed Heart. Jobs requiring emotional labor typically necessitate …