Purpose–This research paper aims to identify dimensions of patient‐perceived total quality
service (TQS) in the healthcare sector. Further, the impact of the dimensions of patient …

Purpose–The purpose of this paper is to highlight key dimensions of provider‐perceived
total quality management (TQM) in the healthcare sector in India. Further, the impact of the …

This paper attempts to measure patients' perceptions of the quality of services in public and
private healthcare centers in Turkey. The main aim was to examine the impact of the …

Purpose–The purpose of this paper is to review the service quality dimensions established
in various studies conducted across the world specifically applied to health care …

Purpose–The purpose of this paper is to determine the dimensions of service quality in
Indian hospitals, from the perspectives of patients and their family members/friends (referred …

Service quality has been a matter of concern for public and private healthcare institutions
across the world. Increased focus on patient-centered care led to several researches in …

Purpose Although measuring healthcare service quality is not a new phenomenon, the
instruments used to measure are timeworn. With the shift in focus to patient centric …

Purpose–The main purpose of this study is to define healthcare quality to encompass
healthcare stakeholder needs and expectations because healthcare quality has varying …

Purpose The current study aims at developing a conceptual framework containing original
dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical …

Purpose–This paper attempts to explore the concept of service quality in a health care
setting. Design/methodology/approach–This paper probes the definition of service quality …