In response to 2 areas for development in the emotional labor literature—(a) the
contemporaneous associations between emotional labor and affective reactions, and (b) …

Research on emotional labor focuses on how employees utilize 2 main regulation strategies—
surface acting (ie, faking one's felt emotions) and deep acting (ie, attempting to feel required …

While there is agreement among scholars that people‐work requires emotional labor, there
is still some uncertainty about the consequences of emotional labor for employees. This …

Although early research suggested that the performance of emotional labor had deleterious
effects on workers, recent empirical investigations have been equivocal. The performance of …

This article provides a quantitative review of the link of emotional labor (emotion–rule
dissonance, surface acting, and deep acting) with well-being and performance outcomes …

Emotional labor can be defined as the degree of manipulation of one's inner feelings or
outward behavior to display the appropriate emotion in response to display rules or …

Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

Despite increased research attention, the emotional labor construct remains without a clear
conceptualization and operationalization. This study designed a conceptually grounded …

The present study investigates the relationship between the emotional labor strategies
surface acting and deep acting and organizational outcomes, specifically, employees' …

The study examines the effects of a subtype of personal resources (ie, emotional resources)
on emotional labor strategies. We examined 2 variables, emotional intelligence and …