Robots are being implemented in many frontline services, from waiter robots in restaurants
to robotic concierges in hotels. A growing number of firms in hospitality and tourism …

As the role of service robots has become increasingly important in service encounters,
existing literature has widely adopted the technology acceptance model to understand …

This study examines the influence of the perception of robot appearance and service context
on customers'/tourists' intention to use robots. Four studies confirm a congruity effect …

This study investigated the influence of service robot attributes on customers' hospitality
experience from the perspective of relationship building. Through literature review and a …

Robot services have become an essential competitive differentiator in the hospitality and
tourism industry. Seminal studies indicate the need for more profound knowledge about the …

Service robots provide operational benefits to restaurants, but the mechanism through which
novel robotic services optimize customer experience given appropriate robots' dependence …

Abstract Service robots (SR) are increasingly valued and embraced; they are here to stay.
Research on collaborative intelligence to better understand robotic-human partnerships is …

Service robots continue to permeate and automate the hospitality sector. In doing so, these
technological innovations pose to radically change current service production and delivery …

The implementation of robots in tourism services is transforming how companies interact
with their customers and create value. Although corporate initiatives are beginning to focus …

Purpose This paper aims to understand the process of guest-robot value co-creation in the
restaurant context. It empirically examines the guest perception of value facilitation by …