Purpose: Healthcare organizations operating in the public sector are experiencing
increasingly low trust on the part of the patients in terms of the quality of care provided …

Purpose–National Health Systems (NHS) experience low trust and lack of public confidence
while receiving strong pressure from governments and societies to improve their quality and …

Sažetak Hospital healthcare service quality measurement represents an important approach
for advancing healthcare systems. This paper presents preliminary results of a research on …

Sažetak Medical activity is assumed to be service activity the effects of which can be
measured. The SERVQUAL scale was used as a starting point for our research, which …

(1) Background: Health care service quality has been equated with preparedness to provide,
accessibility, suitability, adequacy, friendliness and ongoing support and has been …

Context The paper refers to the increased competition between health care providers and
the need for patient‐centred services in Greece. Using service quality methodology, this …

Healthcare service quality and hospitalized patient satisfaction in Albania have never truly
received the necessary attention. The aim of this study is the assessment of key elements of …

Purpose: This study is aimed to apply the SERVQUAL instrument in assessing patients
(students of Umea University) perceptions of service quality and the level of satisfaction …

The aim of this paper is threefold: to test the dimensionality of the SERVQUAL instrument in
the Northern Cyprus health care industry, to assess the service quality provided in public …

Measuring and evaluating the satisfaction level of the individuals who benefit from
healthcare services is very important and may assist improving healthcare service quality …