Although early research suggested that the performance of emotional labor had deleterious
effects on workers, recent empirical investigations have been equivocal. The performance of …

Abstract focus [on] whether emotional labor is a potential source of employee job
stress/developed a measure of emotional labor in a sample of workers employed in an …

For many American workers, emotional labor (manifestation or suppression of emotional
expression or feeling) is as much a requirement of the job as physical or mental labor. Yet …

Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

A number of researchers have examined the conditions under which individuals perform
emotional labor and the effects of such labor on psychological well-being. Much of this …

In this chapter, we cumulate the results of empirical research on the predictors and
outcomes of emotional labor. After a discussion of the definitions and operationalizations of …

Understanding the psychological consequences of emotional labor for workers has been an
ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking …

In response to 2 areas for development in the emotional labor literature—(a) the
contemporaneous associations between emotional labor and affective reactions, and (b) …

Emotional labor can be defined as the degree of manipulation of one's inner feelings or
outward behavior to display the appropriate emotion in response to display rules or …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …