Buttressing customer relationship management through digital transformation: Perspectives from Zimbabwe's commercial banks
PR Kaondera, L Chikazhe, TF Munyimi… - Cogent Social …, 2023 - Taylor & Francis
As a way of buttressing customer relationship management, it is prudent that banks integrate
digital transformation as a matter of urgency. To this end, our study's objective was to …
digital transformation as a matter of urgency. To this end, our study's objective was to …
Impact of Coronavirus on digital transformation in private sector organisations in developing countries
T Nankoomar, R Quilling - … Journal of Research in Business and Social …, 2023 - ssbfnet.com
The onset of the COVID-19 pandemic has introduced a new phase of company operations.
The advent of digital transformation (DT) has fundamentally transformed the global business …
The advent of digital transformation (DT) has fundamentally transformed the global business …
[PDF][PDF] Customers' perception of e-commerce usage during the Covid-19 pandemic: Evidence from selected online firms in Ghana
GY Agyemang, B Amekuadzi… - Journal of Arts and …, 2024 - wiuc-ghana.edu.gh
During the COVID-19 pandemic, an increasing number of people turned to e-commerce to
purchase what they needed. Arguably, only a handful of studies have explored the effects of …
purchase what they needed. Arguably, only a handful of studies have explored the effects of …
Adoption, adaptation, use and impact of information systems during pandemic time and beyond: Research and managerial implications
BL Dey, W Al-Karaghouli… - Information Systems …, 2020 - Taylor & Francis
The COVID-19 pandemic has increased use of technology in our daily and work lives,
through digital transformation which has both challenges and opportunities. This brief …
through digital transformation which has both challenges and opportunities. This brief …
The Extent and Degree to which ICT has Emerged as a Potential Remedy to the Improvement of Operational and Management Efficiencies in the Public Services in …
LM Bokani - African Journal of Public Administration and …, 2022 - journals.co.za
This paper seeks to present a discussion on how ICT has emerged as a potential remedy to
the improvement of operational and management efficiencies in the public services in the …
the improvement of operational and management efficiencies in the public services in the …
Embracing Advanced Digital Services in the Charity and Voluntary Sector: a response to Covid-19
Charity and voluntary services require significant human-to-human interactions alongside
integrative offerings inclusive of core and complementary services to yield value and …
integrative offerings inclusive of core and complementary services to yield value and …
[HTML][HTML] Rapid Digitalization in Pandemic Times: Investigation of the Leadership Role in Managing Information and Communication Overload in Higher Education …
The advancement of technology paved the way for significant improvements in higher
education institutions (HEIs) as much as it was associated with sizable pressures for …
education institutions (HEIs) as much as it was associated with sizable pressures for …
[PDF][PDF] of Thesis: Covid-19's positive effect on digitalization of the banking sector in
G Yeboah - Journal of Scientific and Research Publications - is.muni.cz
Method: This thesis will use a qualitative multi-case study and archival content analysis to
investigate the pandemic effects on different aspects of digital transformation. Based on …
investigate the pandemic effects on different aspects of digital transformation. Based on …
Information technologies towards enhanced service delivery during the COVID-19 Pandemic, South Africa
Information technologies towards enhanced service delivery during the COVID-19 Pandemic,
South Africa Page 1 Purdue University Purdue e-Pubs Proceedings of the IATUL Conferences …
South Africa Page 1 Purdue University Purdue e-Pubs Proceedings of the IATUL Conferences …