The emergence of various new technologies, especially social media, has led to their
worldwide acceptance, as these technologies offer dual-benefit to the employees in terms of …

In recent years, with the ability to facilitate knowledge sharing, information exchange, and
work collaboration, enterprise social media (ESM) has been widely embraced by business …

Purpose This paper aims to develop a richer, more complete understanding of how firms
define and consider customer engagement on social networks. The research builds from the …

Purpose The study aims to understand enterprise social media usage at work and explore
its impact on employee outcomes, particularly learning behaviors. The scope of the paper is …

The study aimed to highlight the importance of effective communication and collaboration in
modern business, and how social media can be used as a vital tool to connect with …

Purpose The authors develop a conceptual model to examine how three basic
psychological needs (ie needs for competence, autonomy and relatedness) affect employee …

There is a dilemma for HR executives concerning social media policies: Should HR
managers allow employees to use social media while at work? The question has no easy …

Purpose–The purpose of this paper is twofold: to examine the role of online networks in
employee engagement and to analyze the factors influencing leaders' involvement in online …

Despite the increasing adoption of enterprise social media (ESM), little research has
examined the link between ESM use and job outcomes. We examine this link, highlighting …

Organizations struggle to find ways to improve employees' performance. To date, little
research has empirically examined the relationship between enterprise social media use …