Background: This study aimed to translate the SERVQUAL questionnaire adapted for
hospital services by Babakus et al. to Persian language. This questionnaire consists of five …

Hospitals are increasingly realizing the need to focus on service quality as a measure to
improve their competitive position in today's highly competitive environment. The aim of the …

Purpose–The purpose of this paper is to determine the dimensions used in judging the
hospital services quality; to develop a tool for measuring perceived service quality for …

Measuring and evaluating the satisfaction level of the individuals who benefit from
healthcare services is very important and may assist improving healthcare service quality …

The service quality measurement scale (SERVQUAL) has been widely used in research to
measure quality of service. The aim of this paper is to demonstrate the use of SERVQUAL for …

Methods In this cross-sectional study, the perspectives of 400 patients were assessed about
the quality of the services provided by educational hospitals in Kermanshah (western Iran) in …

The purpose of the study was to determine the dimensions used in judging the hospital
services quality; to develop a tool for measuring perceived service quality for hospitals; to …

Abstract Service quality has been a concept of major interest among academicians and
practitioners alike. Even though the appropriateness of a popular conceptualization of …

Background and purpose: Services quality is an important factor of satisfaction, as well as a
remarkable tool for marketing to achieve the competitive differentiation and promotion of …