The way people shop has changed thanks to the internet and lots of e-commerce like
Amazon, Etsy, and Best Buy. In the past, people went to the store and examined products …

The significance of online consumer reviews has been increasingly acknowledged by both
practitioners and researchers. These reviews are commonly used by consumers as a proxy …

Recent research has reinforced the importance of product reviews in e-commerce. Since
posting and maintaining on-line reviews is quite inexpensive, most e-business sites keep …

As online reviews become increasingly prevalent, both online businesses and customers
face big data challenges. Individuals are now relying on reviews derived from websites …

As an increasing number of consumers prefer online shopping, online customer reviews
play an important role in a customer's pre-purchase decisions. Both reviews and product …

The Internet facilitates access to online product reviews and comments written by
consumers. This paper offers new insights on the motives and antecedents of the reading …

This chapter aims to present the process of selecting and analyzing a number of reviews
using a software solution (an online application) created specifically for text analysis and …

Online product reviews have grown into a valuable source of information influencing
purchases with the rise of digital and social media. Customer reviews are a type of feedback …

Sharing our opinion about a product, service or brand is part of our experience as
consumers. Online reviews are, therefore, an essential element of businesses' day-to-day …

In today's customer-centric environment, keeping consumers is the centre of a business's
marketing strategy. A company's reputation depends greatly on the interactions between …