The service quality measurement scale (SERVQUAL) has been widely used in research to
measure quality of service. The aim of this paper is to demonstrate the use of SERVQUAL for …

Purpose–The purpose of this paper is to determine the dimensions used in judging the
hospital services quality; to develop a tool for measuring perceived service quality for …

Measuring and evaluating the satisfaction level of the individuals who benefit from
healthcare services is very important and may assist improving healthcare service quality …

Defining and measuring the quality of service has been a major challenge for health care
marketers. A comprehensive service quality measurement scale (SERVQUAL) is empirically …

In today's highly competitive environment, hospitals are increasingly realizing the need to
focus on service quality as a measure to improve their competitive position. Customer based …

Abstract Service quality has been a concept of major interest among academicians and
practitioners alike. Even though the appropriateness of a popular conceptualization of …

This paper examines and measures the quality of services provided by private hospitals in
Malaysia. Empirical research is used to determine patients' expectations and perceptions of …

Purpose The purpose of this paper is to understand and compare the level of patient's
expectations of healthcare services and their perceived performance. The paper also …

The purpose of this paper is to evaluate the quality of healthcare services by investigating
the factors affecting patient satisfaction in private and public hospitals in the UAE based on …

The growth of the service sector in the US spawned a strong interest and growing body of
literature related to the measurement of service quality. SERVQUAL, a multi-item scale first …