This article discussed emotion work as a neglected area in organizational stress research.
Emotion work (emotional labour) was defined as the emotional regulation required of the …

Emotion work (emotional labour) is defined as emotional regulation required to display
organizationally desired emotions by the employees. It has received increased attention …

In this article, the state of the art of research on emotion work (emotional labor) is
summarized with an emphasis on its effects on well-being. It starts with a definition of what …

The relationship of emotional work with emotional exhaustion and a variety of attitudes
towards the job and the organization was investigated in a sample of Hellenes (Greek) …

This study conceptualizes emotional labor (namely, the display of emotions during service
interactions) in terms of frequency, duration, and emotional dissonance. To identify important …

Although emotion work and emotional competence focus on similar processes, there has
been a lack of integration between the 2 concepts. Emotion work is the regulatory effort to …

The study used a time-sampling method to test aspects of A. Grandey's (2000) emotion
regulation model of emotional labor. Eighteen customer service employees from a call …

This article reports research on emotion work, organizational as well as social variables as
predictors of job burnout. In burnout research, high emotional demands resulting from …

Emotion work, the management of feelings and emotional displays in response to emotion
work requirements, can have both positive and negative effects on well-being and …

Emotion management, such as suppressing anger, is performed by individuals to cope in
many social settings. Lab studies, however, have suggested that suppressing emotions or …