With the increased importance of IT in organizations, business managers are now expected
to show stronger leadership in regard to its deployment of IT in organizations. This requires …

This research explores the concept of the information technology (IT) competence of
business managers, defined as the set of IT-related explicit and tacit knowledge that a …

In spite of decades of discussion and research into the benefits of the use of IT in the
organization, it has been difficult to prove a positive gain. Literature on IT management has …

The senior management of many organisations are continually disappointed with the
benefits and value which they perceive they are getting from their investments in IT. This …

Since 1980, the Society for Information Management (SIM), in a joint effort with different
research institutions, has conducted an annual survey of the key issues facing IT executives …

Over 45% of companies are estimated to use IT Service Management (ITSM) frameworks,
yet, these frameworks can be imitated and hence the competitive advantage gained from …

This paper examines how the synergy among IT resources, human resources and business
resources can lead to improved organizational performance. This central theme is illustrated …

This paper reports the results of a study of the top 530 organizations in Australia which was
conducted to determine whether organizations use IT as a strategic tool to meet competitive …

The healthcare industry is widely recognized as information-intensive and IT is considered
to be an intrinsic component of the success of healthcare organizations such as hospitals …

Information Technology (IT) plays a critical role in the survival and growth of business
organizations. Increasing investment in IT and the strategic role played by information …