The role of social media in crisis communication and crisis management

ME Civelek, M Çemberci, NE Eralp - … in Business & Social Science, 2016 - papers.ssrn.com
… time to crisis management practice for preventing a crisis which … start crisis management
practices before a crisis actually … between crisis management and the use of social media in …

Examining the role of social media in effective crisis management: The effects of crisis origin, information form, and source on publics' crisis responses

Y Jin, BF Liu, LL Austin - Communication research, 2014 - journals.sagepub.com
… To develop the stimuli reflecting crisis situations involving our participants we interviewed a
… experience of crisis situations and how they use media prior to, during, and after a crisis that …

The critical role of social media in crisis communication

S Bratu - Linguistic and Philosophical Investigations, 2016 - ceeol.com
… networking technologies that are of special applicability to crisis communication. The …
relevance of social media as a communication instrument throughout crisis management events, …

Social media in crisis management: Role, potential, and risk

I Kotsiopoulos - 2014 IEEE/ACM 7th International Conference …, 2014 - ieeexplore.ieee.org
… of social media to crisis management necessitates a classification of the crises faced by
european member states, their impact and the response actions of citizens, emergency services, …

Use of social media in crisis management: A survey

A Saroj, S Pal - International Journal of Disaster Risk Reduction, 2020 - Elsevier
… Today social media plays an important role in our … social media whenever any major event
occurs. In this section, we try a look at how social media get affected in emergency situations

The role of social media in the advent of COVID-19 pandemic: crisis management, mental health challenges and implications

J Abbas, D Wang, Z Su, A Ziapour - Risk management and …, 2021 - Taylor & Francis
social media platforms can help reduce the mental health consequences of the COVID-19
to manage the global health crisis. … the indispensable role of social media in seeking health-…

Social media and crisis management: A review and analysis of existing studies

OD Apuke, EA Tunca - LAÜ Sosyal Bilimler Dergisi, 2018 - dergipark.org.tr
… has drawn a growing body of researchers, and in specific yielding a considerable number
of surveys testing the role social media plays in crisis management. These studies have …

Social media in crisis management: An evaluation and analysis of crisis informatics research

C Reuter, AL Hughes, MA Kaufhold - International Journal of …, 2018 - Taylor & Francis
… The purpose of this article is to review the crisis informatics research literature, report trends,
and offer perspective on the future of this research. We begin with an overview of the many …

[图书][B] Application of social media in crisis management

B Akhgar, A Staniforth, D Waddington - 2017 - Springer
… In a recent discussion of the growing pervasiveness and strategic importance of social media
in modern societies, one of the editors of this volume (Babak Akhgar) points, along with his …

Can an apology change after-crisis user attitude? The role of social media in online crisis management

Y Li, K Yang, J Chen, S Gupta, F Ning - Information Technology & …, 2019 - emerald.com
… is influenced by a firm’s online crisis management. Third, this study extends … social media
is largely used for online crisis management and shows how the characteristics of social media