… It includes five dimensions tangible, reliability, … four of service quality dimensions (tangible,
responsiveness, assurance and empathy) have positive association with student satisfaction, …

… service quality dimensions, by using the modified SERVQUAL model, which can be used to
measure customer satisfaction, and the effect of these dimensions (… customer satisfaction in …

… service quality dimensions and customer satisfaction. A reliability test for each dimension of
service quality … were above 0.60 for all four dimensions (0.933 for assurance and empathy; …

… in the marketing practices of firms, service quality delivery through electronic platforms for …
most critical issues for marketers in the service sector [1]. Electronic service quality (e-SQ) is …

… allocation of quality improvement resources for services. In … linearity of the service quality
dimension–customer satisfaction … a unique service quality and customer satisfaction data set by …

… various service quality dimensions and patient satisfaction in … and compared the service
quality‐satisfaction relationships … age) and the type of medical service (internal medicine versus …

… and their effect on customer satisfaction. In this study, we determine the dimensions of mobile
service quality and their effect on satisfaction and intention to use. We also examine how …

… dimensions or items within all major dimensions. Third, we examine primary service quality
dimensions leading to satisfaction … satisfaction are closely related to traditional service quality …

… of service dimensions/attributes on perceive service quality and customer satisfaction based
… study is the relationship between dimensions of service quality and customer satisfaction. …

… overall internet banking service quality as a precursor to their overall satisfaction with the
bank. … the service quality dimensions that lead to overall internet banking service quality and its …