… servicequalitydimensions, by using the modified SERVQUAL model, which can be used to measure customer satisfaction, and the effect of these dimensions (… customer satisfaction in …
B Culiberg, I Rojšek - Economic and business review, 2010 - ebrjournal.net
… servicequalitydimensions and customer satisfaction. A reliability test for each dimension of servicequality … were above 0.60 for all four dimensions (0.933 for assurance and empathy; …
… in the marketing practices of firms, servicequality delivery through electronic platforms for … most critical issues for marketers in the service sector [1]. Electronic servicequality (e-SQ) is …
A Finn - Journal of Retailing and Consumer services, 2011 - Elsevier
… allocation of quality improvement resources for services. In … linearity of the servicequality dimension–customer satisfaction … a unique servicequality and customer satisfaction data set by …
KS Choi, H Lee, C Kim, S Lee - Journal of services marketing, 2005 - emerald.com
… various servicequalitydimensions and patient satisfaction in … and compared the service quality‐satisfaction relationships … age) and the type of medical service (internal medicine versus …
A Özer, MT Argan, M Argan - Procedia-Social and Behavioral Sciences, 2013 - Elsevier
… and their effect on customer satisfaction. In this study, we determine the dimensions of mobile servicequality and their effect on satisfaction and intention to use. We also examine how …
Z Yang, X Fang - International journal of service industry management, 2004 - emerald.com
… dimensions or items within all major dimensions. Third, we examine primary servicequality dimensions leading to satisfaction … satisfaction are closely related to traditional servicequality …
AFM Al-Azzam - European Journal of Business and Management, 2015 - zu.edu.jo
… of servicedimensions/attributes on perceive servicequality and customer satisfaction based … study is the relationship between dimensions of servicequality and customer satisfaction. …
… overall internet banking servicequality as a precursor to their overall satisfaction with the bank. … the servicequalitydimensions that lead to overall internet banking servicequality and its …