Customers' acceptance intention of self-service technology of restaurant industry: Expanding UTAUT with perceived risk and innovativeness

HM Jeon, HJ Sung, HY Kim - Service Business, 2020 - Springer
… of acceptance … ’ intention to adopt self-service technology at restaurants. Among UTAUT
constructs, performance expectancy was the most important determinant of acceptance intention

Extending the Technology Acceptance Model (TAM) to explore customer's behavioral intention to use Self-Service Technologies (SSTs) in Chinese budget hotels

K Yang, J Choi, J Chung - Global Business & Finance Review (GBFR), 2021 - econstor.eu
Purpose: With the development and increasing adoption of the Internet in the early 21st
century, SSTs (Self-Service Technologies) rapidly permeated all aspects of life. Many service

Exploring the intention to continue using web-based self-service

SM Tseng - Journal of Retailing and Consumer Services, 2015 - Elsevier
intentions, with these intentions affected by subjective norms and attitude. Furthermore, they
pointed out that behavioral intentions … (ISS) model and technology acceptance model (TAM) …

The role of technology readiness in selfservice technology acceptance

JSC Lin, HC Chang - Managing Service Quality: An International …, 2011 - emerald.com
… Results indicate that customer TR enhances perceived usefulness, perceived ease of use,
attitude toward use, and intention to use. Results also show that TR attenuates the positive …

[PDF][PDF] A study on the customer attitudes toward the airport IT service: Focusing on handling process and acceptance intention

HY PARK - Journal of Distribution Science, 2020 - koreascience.kr
… impact on the perception of the passenger experience, selfservice technologies for saving
… The airport's new information technology was divided into self-service technology and …

Investigating user continuance intention toward library self-service technology: The case of self-issue and return systems in the public context

CG Wu, PY Wu - Library Hi Tech, 2019 - emerald.com
… ’s acceptance intention, the scales used for post-adoption expectation were re-worded to
evaluate a library patron’s continuance intention on the basis of their experience of using a self-…

Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction

M Shahid Iqbal, M Ul Hassan… - Cogent Business & …, 2018 - Taylor & Francis
service quality, loyalty, and behavioral Intentions directly and indirectly via customer satisfaction.
These results provide insights for the service … TAM, technology acceptance is exhibited …

[PDF][PDF] Factors influencing the intention to use technology services to implement self-service technology case study: Situation pandemic Covid-19

E Fernando, S Surjandy, M Meyliana… - Advances in …, 2020 - pdfs.semanticscholar.org
intention in using self-service technology (SST) services … that affects a service provided,
especially on services that use … in using SST services. Still, this use does not know a person …

[PDF][PDF] Factors Influencing Consumer's Intention to Use Self Service Technology in Retail

NAM Khalufi, KAM Shah - Global Business and Management …, 2022 - gbmrjournal.com
… contributes to the intent of consumers in using self-service technologies and …
acceptance of technology for the consumers and further builds their trust on using the selfservice

Personal values as determinants of intentions to use self-service technology in retailing

HJ Lee, J Lyu - Computers in Human Behavior, 2016 - Elsevier
… personal values lead to SST usage intentions. Although this study partially … self-efficacy).
Lastly, this study reveals that only utilitarian attitudes have a significant effect on the intention to …