… negative consequence of self-service on social bonding and subsequent customer loyalty. In
… should be reframed as follows: “How can self-service be integrated with personal service?” …

… This study is an attempt to explain the impact of service quality of self-service technologies
(SSTs) on customer loyalty and behavioral intention by adding the mediating role of customer …

… This study is an attempt to explain the impact of service quality of self-service technologies
(SSTs) on customer loyalty and behavioral intention by adding the mediating role of customer …

… customers' loyalty towards the domestic service provider if the WT is longer and if their
international counterpart provides the same service … satisfaction with SST and customer loyalty. …

… services. 7. There is a direct effect of customer value on customer loyalty in e-banking services.
8… There is a relationship between self service technology and service quality of Islamic …

… availed by customers using electronic banking channels, without any interaction … service
quality dimensions on customer loyalty. A survey was conducted to collect data from customers …

… increasing customer satisfaction has also been examined, as it affects the customer's loyalty
… Meanwhile, the effect of waiting time on sustainable customer loyalty on airports services …

… Because this study shows the t-statistic value is positive, it can be seen that the effect of
selfservice technology on customer loyalty is positive. This is felt by the customers of PT. Bank …

… of these four factors with customer loyalty and satisfaction. … on customer relational benefits
and self‐service technology. … of Internet self‐service technology and customer loyalty and …

The technology based self service banking (TBSSB) refers to automated banking services
that customer avail without interaction with bank employees. This paper investigates the …