… previous research in self-service technology by demonstrating which factors affect attitudes
to, and satisfaction with, the SST in the form of an app in casual dining restaurants. This has …

… The introduction of self-service technology (SST) into the casual dining segment is looming
… the service process, SSTs in the retail industry, and finally SSTs in the casual dining segment …

… We found that the majority of respondents experienced IRSST at casual dining restaurants
(82%) which might look different in the next few years. It will be interesting for future studies to …

… ) (eg robots and selfservice technologies) embedded in a restaurant setting with minimum …
restaurant and dining thus challenges the conventional understanding of services and service …

… specified in the manipulations (dining companion versus a random server) does not affect
the donation decision. However, in the familiarity condition (ie, dining with a companion) our …

… food restaurants and fast casual dining restaurants. The results may not be generalizable
to other settings such as fine dining. Wall and Berry (2007) mentioned that customers of quick-…

… Second, this study focused on fast-food restaurants, making it inappropriate to apply the
results to other types of restaurants, namely casual and fine-dining restaurants, or sectors. …

… using SST in a casual dining restaurant. By digitizing the restaurant industry sector, this paper
will expand the field of consumer behavior research in casual dining settings. This attempt …

… choose web platform for the proposed solution - BYOD self-service dining ordering system.
… self-service dining ordering system focuses on the role of the customer and restaurant staff. …

… suggests that SSTs in the hotel and restaurant sector should be utilized for reasons beyond
… Staying in hotels or dining at restaurants was a common consumption experience among …