… This study focuses on buyers’ continued use of self-service technology (SST). This area is
often … Based on a sample of 1831 Estonian Internet banking customers, we find that continued …

… The research carried out in the project will contribute to both theory and practice as it seeks
to understand more about the impact of self service technologies on business relationships. …

… Internet banking is a form of self‐service technology, costing millions of dollars, which leading
retail banks have … of Internet banking services should help bank managers implement this …

… For the purposes of this study, self-service technology is an umbrella term encompassing …
in the banking context: Internet banking, Mobile banking and Telebanking. Service counters …

… This study aimed to investigate customers' continued use of Internet banking; therefore,
participants were required to have used Internet banking services prior to completing the …

… popularizing the Internet Banking – a Self Service Technology delivery … services offered
by Internet Banking, it is essential that Banks offer a secure experience during Internet Banking …

… self-service banking technologies is Internet banking. This study examines how young
consumers perceive Internet banking in relation to other six banking … ), phone banking, wireless …

… on internet banking by focusing on the technological achievements in different aspects of
internet banking. … satisfaction in banking,” “self-service technologies (SST),” “trust in internet …

… , is a determinant in self-service Internet banking. We posit that if customers feel that a …
H6: Perceived service quality of the self-service Internet banking option will have a positive …

… bank and customer through the adoption of self‐service technologies (SSTs), of which e‐…
a study into Internet banking that focuses on the extent to which 480 retail‐bank customers can …