Perceived control and perceived risk in self-service technology recovery

NT Le, S Rao Hill, I Troshani - Journal of Computer Information …, 2022 - Taylor & Francis
perceived control and perceived risk in consumers’ choice for SST-based recovery. We assess
how perceived control influences perceived risk, … relationship between perceived risk and …

Customers' acceptance intention of self-service technology of restaurant industry: Expanding UTAUT with perceived risk and innovativeness

HM Jeon, HJ Sung, HY Kim - Service Business, 2020 - Springer
… the research on food service consumer behaviour so that it includes ICT acceptance and
usage, the present study suggests a research model that adds perceived risk as one of the …

Perceived risk and technology acceptance model in self-service banking: A study on the nature of mediation

P Kansal - South Asian Journal of Management, 2016 - search.proquest.com
risk and intention to use self-service banking. The results of the study indicated that
perceived risk and its dimensions had varied but strong relationship on intention to use self-service

Determinants of perceived usefulness and perceived ease of use in the technology acceptance model: senior consumers' adoption of self-service banking …

J Rose, GJ Fogarty - … of the 2nd biennial conference of the …, 2006 - research.usq.edu.au
… Research evidence supports the consideration of personal contact and perceived risk in
the context of this study (Bobbitt & Dabholkar, 2001; Dabholkar, 2000; Meuter, 1999; Walker & …

[PDF][PDF] Antecedents of perceived risk and their influence on satisfaction and behavioral intention toward self-service technologies

Z Barua, W Aimin, S Akter - Innovation and Management, 1921 - academia.edu
… of perceived risk … of services industries to reduce perceived risk associated with technology
to keep the customer with SSTs. Service industries should focus on how to reduce the risk

A perceived reliability-based customer satisfaction model in self-service technology

Z Barua, W Aimin, X Hongyi - The Service Industries Journal, 2018 - Taylor & Francis
… the impact of perceived security, perceived control, and EoU on PRe. … perceived risk are
critical constructs in an e-transaction. Hence, we introduce technology trust and perceived risk

Predicting e-services adoption: a perceived risk facets perspective

MS Featherman, PA Pavlou - International journal of human-computer …, 2003 - Elsevier
… our understanding of e-service adoption. This study proposes to integrate the perceived
risk literature with the basic TAM variables (perceived usefulness and perceived ease of use). …

Selfservice technology adoption: comparing three technologies

JM Curran, ML Meuter - Journal of services marketing, 2005 - emerald.com
… Ease of use and usefulness has been explored in the TAM literature, however perceived
risk and need for interaction have not been extensively explored. These two new antecedent …

Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust

Y Hwang, DJ Kim - Decision support systems, 2007 - Elsevier
… Grazioli and Jarvenpaa [36] found that perceived risk and trust determine the consumer's …
, perceived risk or integrity, and willingness to patronize the store [44]. Consumer risk

Exploring how intangibility affects perceived risk

M Laroche, GHG McDougall… - Journal of Service …, 2004 - journals.sagepub.com
… Studies have found that product intangibility increases consumers’ perception of risk.
However, most of these studies measured the intangibility and perceived risk constructs …