… aim to assess small hotels since the grand and medium hotels have service standards that
rather meet the guests’ needs. In the meantime, the grand and medium hotels financial could …

… the self-service technology for small hotels as technology plays an increasingly important
role in the hospitality industry, small hotels … for small hotels to implement the use of self-service …

… is a valued experience in service encounters. The aim of this study is to explore how hotel
guests choose SSTs over service staff. Data were gathered from a sample of hotel guests in …

… a model of travelers' self-service technology adoption to explain why travelers choose self-service
technologies over service staff. Desire for interaction with service staff serves as a …

… hotels. The purpose of this study, then, is to explore the implications of SSTs in budget hotels
… This qualitative study employed 14 semi-structured interviews with budget hotel managers …

… and five star hotels regarding the impacts of self-service technologies (SSTs) on the hotel’s
front-… ’ perceptions and impacts of the self-service technologies. The research was conducted …

… For this, we contacted many public transport service providers and hotel staff members. This
was done to reach a larger number of respondents inexpensively and secure a wider range …

… effects on customer satisfaction and service loyalty in the hotel … have been widely implemented
in hotels such as online self- … I like to check-in at hotels through a self-service kiosk/ front …

… self-service technology (SST) application. Based on prior research and focus-group discussions
with 30 hotel … regarding the SST application process in hotels, which divides the process …

… is common in everyday life in Finland, only a small number of hotels in Finland have adopted
the system. It is no surprise in this global world that technological advances have their own …