… In this research, the authors explore key factors that influence the initial SST trial decision,
specifically focusing on actual behavior in situations in which the consumer has a choice …

As companies race to introduce technology that enables customers to get service on their
own, managers often find that implementing and managing effective self-service technologies (…

As companies struggle to persuade their customers to adopt new self-service technologies (SSTs),
it has become increasingly important to understand the factors affecting customers’ …

… models of service quality for technology-based self-service options by drawing on consumer
decision-… Future studies can continue to apply consumer decision-making theory to services …

… technology-based self service in Dabholkar's (1994b) research. Our findings have interesting
implications for service practitioners, and we discuss them in terms of service design and …

… We focus on adoption (rather than repurchase) decisions because they are typically
associated with higher risk and lower product knowledge, and are critical to the success of new …

… associated with the trial and continuous use of a specific self-service technology (SST), the
… in the trial decision, as it is a one-off episode, it should certainly play a role in the decision to …

… If both bargainers' beliefs about fairness and arbitrator decisions are biased in a self-serving
manner, dispute resolution will be aided by interventions that bring parties' expectations …

… This study reports the first randomized controlled trial of an automated direct-to-patient
expert system, enabling remote and effective management of patients on OAT. Methods: A …

… However, few interventions to improve these outcomes have been tested by randomized
trials. Patient involvement in decisions about mental health treatment may be important for …