… to understand when emotion regulation strategies harm or benefit performance. … emotional
labor and performance that we aim to address. First, much prior research on emotional labor …

… J and P–O fit with customer service performance, through emotional labor, in a customer
service context. Drawing on organizational fit theory and emotional labor literature, we examine …

… In addition to a direct relationship between emotional labor and job performance, we also
hypothesize that this relationship is mediated by the service employee's affective delivery. …

… motivations on subsequent service performance through emotional labor, our research can
help service organizations better manage the performance of their service employees. If one …

… Indeed, it seems likely that effort and out-comes would be only modestly correlated: As with
task performance in general, the outcomes of emotional labor are a function not only of effort, …

… emotional labor strategies moderate the effect of motives for working on service performance…
ie, prosocial motives for those in service jobs) or incongruent with the required performance. …

… Conceptualizing emotional labor in terms of emotion regulation processes may therefore
help explain how emotional labor can facilitate social performance at work but adversely affect …

… operation of emotional contagion in social interactions and how they influence employees’
emotional labor perceptions and service performance, investigation into service encounters …

… antecedent of service recovery performance through emotional labor. … leadership on service
recovery performance. Second, it … of service recovery performance through emotional labor. …

… Using emotional labor and conservation of resources (COR) … daily strain in emotional labor
and service performance on a … of emotional labor (surface acting, deep acting) and emotional …