… customer satisfaction (ie, passenger satisfaction about overall service) and service quality
attributes, based on needs and expectations expressed by the customers of public transport …

… service quality attributes and customer satisfaction. This study also suggests that SERVQUAL
is a suitable instrument for measuring the bank service quality in … the bank service quality in …

… To identify the impact of the attributes service quality on customer satisfaction in the casual
… To find out the relationship between service quality, customer satisfaction and customer …

… customer satisfaction and customer loyalty associate with the medical service quality
attributes offered in Taiwan using Kano’s integrated model and the Customer Satisfaction Index …

… customer satisfaction has a mediating effect on product-related attributes and service quality
attributes… of product-related attributes and service quality attributes with repurchase intention…

… effect of SQ attributes on customer satisfaction. An … into the dynamic nature of attributes that
symmetric linear effect cannot … SQ attributes in the dimensions of facility service quality, host …

… The structural equation model proposed in this article investigates the impact of service
quality aspects on bank customer satisfaction both in public and private sectors in India. This …

… We first examine the relationship between customer satisfaction, service quality, and store
loyalty. Next we present and discuss our model and hypotheses and present our methodology …

… This paper aims to review hospitality and tourism research on customer satisfaction (CS),
service quality (SQ) and customer value (CV) published in several established hospitality and …

… This article examines whether service quality of Indian commercial banks increases … examines
whether service quality influences customers satisfaction that furthers customers’ loyalty in …