… The rationale for such patient-based service quality research is that patient perceptions of
and satisfaction with service quality affect in-tentions and actual future use of the service. We …

… , and in fact the quality of offered services is low. Besides, this research findings show that
the customer satisfaction plays the role of a mediator in the effects of service quality on service …

… service quality and customer satisfaction are not so optimal for the purpose of this research.
Service quality and customer satisfaction … or National Customer Satisfaction Index methods. …

… We first examine the relationship between customer satisfaction, service quality, and store
loyalty. Next we present and discuss our model and hypotheses and present our methodology …

… The author proposes and tests an integrative model of service quality, customer value, and
customer satisfaction. Using a sample from the luxury segment of the hotel industry, this study …

… customer loyalty. This research developed a linkage between service quality, customer
satisfaction and customer … indirect effects of service quality on customer loyalty through customer …

… the impact of service quality, satisfaction and trust on customer loyalty to the service provider
by … argues that perceived service quality is the precedent factor to customer satisfaction. …

… This article examines whether service quality of Indian commercial banks increases … examines
whether service quality influences customers satisfaction that furthers customers’ loyalty in …

… is, customer satisfaction is an antecedent of service quality. However, … that service quality is
an antecedent of customer satisfaction. … between service quality and customer satisfaction is …

… perceived value on the relationship between customer satisfaction and loyalty. Through a …
e-service quality has influence on customer satisfaction and then generates customer loyalty, …