… A conceptual model of the determinants of e‐service quality is proposed and … e‐service
quality dimensions. It is proposed that e‐service quality has incubative and active dimensions for …

… service quality and its dimensions. In the first approach three quality dimensions are used;
physical quality, interactive quality and corporate quality. The other approach is to utilize two …

… The techniques of measuring service quality and service quality dimensions have become a
major … of services, scholars and practitioners have been operating on the quality of services …

… Service quality researchers to date have paid scant attention to the issue of the dimensions
of service quality. … Following the argument that SERVQUAL only reflects the service delivery …

… dimensions measured by SERVQUAL, 'there is no clear consensus on the number of
dimensions … This uncertainty hampers our understanding of service quality and casts doubts over …

… healthcare service quality, the underlying dimensions of healthcare service quality, and how
… the field of healthcare service quality, service quality dimensions and its measurement was …

… provided to their customers in order to improve their service, to quickly identify problems, and
… service quality models, explaining the different dimensions in Service quality. KEYWORDS: …

… dimensions of Parasuraman et al. For the purpose of this research the five service quality
dimensions … the free list items into five service quality dimensions. Panel therefore facilitated …

… service marketers; the dimensions hat comprise service quality and the approach to service
quality … and the second employing a revised set of service quality items, it was concluded that …

… thing called service? Identifying the underlying dimensions of the service quality construct
and the relative importance of these dimensions in consumer evaluation of specific service …