… Kuala Lumpur Monorail as a case study, this study explored the dominant service quality
factors of the monorail service that … useful information to the service providers, policymakers and …

Purpose The purpose of this paper is to focus on the impacts that the adaptive reuse of
historical building has on museum service quality by analysing the visitors’ expectations and …

… ride-hailing services in Kuala Lumpur, Malaysia. The results … the relationship between the
service quality dimensions and … hailing service providers on the importance of service quality …

… In the present study, the service quality of public transport in Kuala Lumpur is evaluated …
The two factors are physical environment and core service. In this research, the service attributes …

… service quality to enhance passenger satisfaction and increase ridership. Thus, this study
used the Kuala Lumpur LRT service as … perception of the LRT service quality and their overall …

… Hospital Kuala Lumpur was also included which makes a total of 23 respondent hospitals.
Both surveys were carried out by convenience sampling. Convenience sampling was chosen …

… This research paper aims to determine the effect of service quality on customer … Kuala
Lumpur, Malaysia. This research's developed model consists of four latent variables: service quality…

… Moreover, service quality has been commonly studied with customer satisfaction … Thus,
the insufficient comprehensive study on service quality in line with a particular study context is …

… This study examines the impact of service quality on satisfaction and revisit behavioral …
service quality on satisfaction and revisit intention at spa and wellness centers in Kuala Lumpur…

… research to evaluate the impact of service quality on customer loyalty among bank customers
… in service quality can enhance customer loyalty. The service quality dimensions that play a …