… Here we will focus on the use of a mobile service robot, whose main purpose is to help one
or more individuals, some of them with special needs, in a home or workplace. The robot will …

… of potential interactions with service robots in domestic environments. … our interactions with
service robots, given these robots are designed to interact with customers in a service setting (…

… had encountered or been served by service robots in hotels, restaurants, and … robot interactions
by providing a comprehensive understanding of customer experience with service robots …

… contributions to the service robot and service technology literature. First, we introduce the
concept of customer comfort to the service robot field and identify a service robot’s degree of …

… robot interaction attributes as the main service robot … service robots by uncovering the roles
of relational and psychological states, which increase reciprocal interactions between robots …

… of service quality of service robots. This paper aims to understand the influence of human–robot
interaction … related to guest–robot interaction and robot-delivered services. Based on the …

… facilitate the design of usable personal service robots. Toward that end, … interacting with
personal service robots. First, ongoing research related to the design of personal service robots …

… 909) define them as ‘system-based autonomous and adaptable interfaces that interact,
communicate and deliver service to an organization's customers.’ For this article, we use …

… Airport chocolate store setting Humanoid service robots elicited greater interactions than
tablet kiosks in the frequency and duration of interaction with consumers. Further, the robots …

… customers interacting with the service robot feel less familiar with it as service representative
… As most of our participants are already used to service interactions with FLE but still have …