… robotic blunders? Drawing from theories of anthropomorphism and mind perception, we
propose that people evaluate service robots … of robot service failures, increased perceptions of …

… to interrupt the service robots’ autonomy increases perceived behavioral control and
perceived responsibility for … Therefore, the feeling of owning a service robot may increase the …

… anthropomorphism in robots affect customers’ perceived service quality… As service robots
provide various services by imitating … ’ feelings toward service robots and toward human service …

… Since this study focuses on restaurant service robots, perceived humanness is expected to
be … physical safety and a feeling of comfort and reduced fear of harm from robotic error in the …

… Further, feeling monitored or surveilled could result in adverse customer reactions. How will
then customers perceive service robots that analyze every muscle movement for emotional …

… Accordingly, we hypothesize and find that perceived robot autonomy, “the ability of robots to
… levels of thinking AI and feeling AI in service robots trigger positive emotions in customers …

… Empathy, for example, in terms of the capability to understand others' feelings and thoughts,
… effects of perceptions of service robots' theory of mind in human-to-robot interactions when …

… extent robots' perceived physical human-likeness, perceived … the service robots research
field. First, the model focuses on … from the feelings or affective states that a service generates. In …

… Our findings indicate that robots are particularly uncanny, if they are ascribed feelings (mind
perception dimension experience), which is in line with prior research on computers [6]. …

… service robots in situations where human presence causes social discomfort—particularly
service settings that can create feelings … of a service robot’s design in shaping perceptions of …