… Our study is among the first to explore shared reality perceptions about service robots … of
the service robots, leads to trusting, feelings of being treated fairly and taken seriously by the …

… The feeling of warm services traditionally depends on the rapport building between … The
present study explored the perceptions of service robots in the context of the hospitality industry, …

… We also identify the perceived relatedness and perceived appropriateness of SRs as the …
or by asking customers to indicate their feelings through a simple task before the interaction …

… , and feelings to humanized robots. On the basis of the aforementioned definition of
anthropomorphic appearance, this research selected 10 pictures of service robots with different …

… Yet, whilst productivity gains of service robots can be readily … also lead to negative feelings.
Participants highlighted they … , a robot high in human-likeness can be perceived as creepy …

… service robots perceived as having a self-recognition ability, it is assumed in the present study
that such perceptions … “The robot was able to understand the human user's feelings”, “The …

… emotional robots influence potential consumers’ affective feelings. … Although service robots
with emotional intelligence are … cutting-edge perceptions of robotics and artificial intelligence …

… from increased perception of the competence of the robot. This … how to implement service
robots in service encounters. … that the perception of the competence of a service robot linearly …

… perception of enjoyable interaction with a service robot (eg, a feeling of care and friendliness,
the robot's … Our results corroborate that guests perceive robot functionality as a simple thing…

… positive mental states and feelings arising from interactions with service robots. As suggested
… According to our findings, a humanlike service robot with sense of humor is perceived as …