… for negative outcomes irrespective of perceived behavioral control. In Study 4, we show …
service robots’ autonomy increases perceived behavioral control and perceived responsibility for …

… robotic blunders? Drawing from theories of anthropomorphism and mind perception, we
propose that people evaluate service robots … responsibility of service robots when they fail, thus …

… attribute responsibility toward service robots in such cases of service … the perceived
responsibility of humans versus robots in the service sector, as well as the perceived responsibility of …

… responsibility of a service recovery more to the human and humanoid robot SPAs whom they
perceive … The current research contributes to the literature on service robots by developing …

… This research investigates frontline employee's perceptions of collaborative service robots
(… as service robots are established in the service environment, new areas of responsibility can …

… a specific area of robotics: service robots. Based on information … of investments in service
robots research and development. … perceived responsibility in case of malfunction of a service …

… valuable because it highlights the perceived positive impact of service robots on co-creating …
increasing prevalence of service robots as part of their corporate digital responsibility (CDR) …

… For the purpose of this article, service robots are defined as “system-based autonomous and
… We focus on perceived innovativeness-responsibility fit in an attempt to develop a holistic …

… how different service outcomes in interactions with service robots … by humanoid service robots
and (2) whether responsibility … service robots designed to elicit competence perceptions to …

… [60]; also, trust can relieve the risk of responsibility from the robot’s malfunctioning [19,20].
Whenever humans face a high-risk and unpredictable situation, trust becomes a more …