… the increased perceived risk decreases satisfaction toward robot service restaurants, … of
perceived risk toward robot service on consumer satisfaction and intention to revisit robot service …

… the use of service robots can reduce risk perception of viral … mechanism of how service robots
may influence customer – … touches characterized by service robots lower perceived risk of …

… perceived risk in the context of tic services in hotels. These four sub-dimensions were physical
risk, financial risk, performance risk, and psychological risk. … domain of perceived risks has …

… of perceived behavioral control. In Study 4, we show that the potential to interrupt the service
robots’ autonomy increases perceived behavioral control and perceived responsibility for …

… to interact with a humanoid service robot. We predict that risk aversion has a direct negative
… that customers level of risk aversion is not relevant when facing a robot perceived as highly …

… on service robots to improve efficiency, but these robots often … the frontline impact of these
robotic blunders? Drawing from … perception, we propose that people evaluate service robots …

… In other words, the use of service robots to reduce perceived risk of virus transmission
and encourage visits could be more salient in collectivistic cultures (ie China). This could be …

… the constructs of trust in service robots, and nomological validity of the artificial intelligence
trust with other related constructs such as perceived risk and behavioral intention to use it. …

… In addition to measuring perceived risk, we also tested participants’ actual risk behavior using
an adapted version of Tversky and Kahneman’s (1981) “Asian Disease” framing paradigm …

… Thus, service robots in a credence service need to provide … of the service and level of perceived
risk. Marketers should … experience services and credence services to tailor service robots …