Intelligent call routing for telecommunications call-centers

S Jorge, C Pereira, P Novais - International conference on intelligent data …, 2020 - Springer
… Therefore, attempts are made to use customer data, call operator data, and historical … the
customer is calling and routes the call and the customer to the most appropriate call operator. …

Call routing management in enterprise VoIP networks

K Sripanidkulchai, ZY Shae, D Saha - Proceedings of the 2007 …, 2007 - dl.acm.org
… of call routing which determines how calls are routed inside a VoIP infrastructure, particularly
for large multi-site infrastructures such as enterprise networks. Call routing … own call routing

Optimized local call routing

RS Karthik, SB Prapulla… - 2018 10th International …, 2018 - ieeexplore.ieee.org
… The current design supports four to eight user equipment (UE) in a home setting, and eight
to sixteen user equipment in an enterprise setting. Femtocells currently are sold or loaned by …

Optimal call routing in VoIP

C Courcoubetis, C Kalogiros… - 2009 21st International …, 2009 - ieeexplore.ieee.org
call setup phase is more important since call routing choices can affect a) the probability that
a call … b) the QoS that packets will experience, and c) call setup delay (or Post Dial Delay [8]) …

Troubleshoot Microsoft Teams Phone System (Calling Plan and Direct Routing) Issues

BN Ilag, AM Sabale - Troubleshooting Microsoft Teams: Enlisting the Right …, 2022 - Springer
Routing and call plan issues. You will also learn how to enable voice services for users to
make and receive calls… outbound call routing and connection issues with SBC logs, so use it as …

Voice activated automated telephone call routing

GW Smith, M Bates - Proceedings of 9th IEEE Conference on …, 1993 - ieeexplore.ieee.org
… ?he voiceactivated call routing application is built on BIBN's HARKm Recognizer speech …
The intended users of the call routing system are BBN members of staff wishing to call other …

Saving costs using smart call routing: aligning business and IT through finance

G Vinueza - Journal of Information Technology Teaching …, 2013 - journals.sagepub.com
… designed to efficiently route cell phone calls in a financial … when users called a cellular
phone from a landline, the call was … An automatic call routing was designed, discussed and …

[PDF][PDF] Call-Distribution-Based View: The Theoretical Ground for Strategic Routing Management.

ZY Zhuang, MA Gulzar, SC Chang - J. Commun., 2015 - jocm.us
… the call routing problem in another perspective, which is named as the call-distribution-based
view (CDBV). In this study, decision problems for telecommunications routing management …

[PDF][PDF] An Operator Assisted Call Routing System

ROC Hsin-chu - core.ac.uk
… faced with alternative ways of expressing the same routing request. To cope with the problems
mentioned above, we design the proposed call router with the following considerations: …

[PDF][PDF] Rapid prototyping an operator assisted call routing system

CJ Lee, JS Chang - International Symposium on Chinese Spoken …, 2002 - isca-archive.org
… A prototype system to assist call routing task for telephone … a corpus of recorded and transcribed
call-routing dialogs. An acoustic … a promising approach to call routing. Simulation results …