… incivility and customer incivility reduced work engagement and job performance. The effects
of coworker incivility on the work engagement … than those of customer incivility. Furthermore, …

… Since customer incivility … that incivility is associated with reduced work engagement and
subsequent discretionary behaviours that could be of use to the organization and its customers. …

… study investigates how work engagement mediates between customer incivility and employee
… the relationship between customer incivility and work engagement. Customer incivility is …

… In this paper, the impact of customer incivility on work engagement was investigated. The …
moderated the impact of customer incivility on work engagement in the Nigerian context. …

… to driver work engagement, and also that supervisor incivility … customer incivility on
driver work engagement, our findings suggest that, as opposed to the popular mantra that ‘customers …

… Guided by Kahn’s (1990) work engagement theory, we propose that work engagement
mediates the relationship between customer incivility and extra-role customer service under high …

… In this study, we hypothesize that the negative effect of customer incivility on FSEs’ work
engagement will be stronger in the postpandemic than the prepandemic context. This …

… work engagement and workplace incivility in nurses (P < 0.01, r = -0.27). The findings of the
present study revealed that the nurses’ work engagement and incivility … score of incivility from …

… connects workplace incivility to employee work engagement (ie, … incivility has negative impacts
on work engagement (ie, vigor… influences of job insecurity on work engagement (ie, vigor, …

… workplace incivility in work engagement and employee turnover intention in the work place
… relating to their perceptions of workplace incivility, work engagement, and turnover intention. …