Complaint resolution management expectations in an asymmetric business‐to‐business context
Purpose–The purpose of this paper is to gain a deeper understanding of the attributes of
effective complaint management in business‐to‐business relationships, and to reveal the …
effective complaint management in business‐to‐business relationships, and to reveal the …
Complaint resolution management expectations in an asymmetric business‐to‐business context
T Gruber, SC Henneberg, B Ashnai, P Naudé… - Journal of Business & …, 2010 - cir.nii.ac.jp
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The purpose of this paper is to gain a deeper understanding of the attributes of effective …
The purpose of this paper is to gain a deeper understanding of the attributes of effective …
[PDF][PDF] Complaint resolution management expectations in an asymmetric business-to-business context
TGSCH Bahar, APNA Reppel - Journal of Business & Industrial …, 2010 - cyberleninka.org
Purpose–The purpose of this paper is to gain a deeper understanding of the attributes of
effective complaint management in business-to-business relationships, and to reveal the …
effective complaint management in business-to-business relationships, and to reveal the …
[PDF][PDF] Complaint resolution management expectations in an asymmetric business-to-business context
T GRUBER - Journal of Business & Industrial Marketing, 2010 - pdfs.semanticscholar.org
Purpose–The purpose of this paper is to gain a deeper understanding of the attributes of
effective complaint management in business-to-business relationships, and to reveal the …
effective complaint management in business-to-business relationships, and to reveal the …
Complaint resolution management expectations in an asymmetric business-to-business context
T Gruber, SC Henneberg, B Ashnai… - … of Business and …, 2010 - research.manchester.ac.uk
Purpose: The purpose of this paper is to gain a deeper understanding of the attributes of
effective complaint management in business-to-business relationships, and to reveal the …
effective complaint management in business-to-business relationships, and to reveal the …
[PDF][PDF] Complaint Resolution Management Expectations in an Asymmetric Business-to-Business Context
T Gruber, SC Henneberg, B Ashnai, P Naudé… - academia.edu
Purpose–The purpose of this paper is to gain a deeper understanding of the attributes of
effective complaint management in business-to-business relationships, and to reveal the …
effective complaint management in business-to-business relationships, and to reveal the …
[PDF][PDF] Complaint Resolution Management Expectations in an Asymmetric Business-to-Business Context
T Gruber, SC Henneberg, B Ashnai, P Naudé… - researchgate.net
Purpose–The purpose of this paper is to gain a deeper understanding of the attributes of
effective complaint management in business-to-business relationships, and to reveal the …
effective complaint management in business-to-business relationships, and to reveal the …
Complaint resolution management expectations in an asymmetric business-to-business context
T Gruber, SC Henneberg, B Ashnai… - The Journal of …, 2010 - ingentaconnect.com
Purpose‐The purpose of this paper is to gain a deeper understanding of the attributes of
effective complaint management in business-to-business relationships, and to reveal the …
effective complaint management in business-to-business relationships, and to reveal the …
[PDF][PDF] Complaint resolution management expectations in an asymmetric business-to-business context
T Gruber, SC Henneberg, B Ashnai, P Naude… - repository.lboro.ac.uk
Purpose–The purpose of this paper is to gain a deeper understanding of the attributes of
effective complaint management in business-to-business relationships, and to reveal the …
effective complaint management in business-to-business relationships, and to reveal the …
Complaint resolution management expectations in an asymmetric business-to-business context
T Gruber, SC Henneberg, B Ashnai, P Naude… - repository.lboro.ac.uk
Purpose–The purpose of this paper is to gain a deeper understanding of the attributes of
effective complaint management in business-to-business relationships, and to reveal the …
effective complaint management in business-to-business relationships, and to reveal the …