Context aware customer experience management: A development framework based on ontologies and computational intelligence

H Mili, I Benzarti, MJ Meurs, A Obaid… - Sentiment Analysis and …, 2016 - Springer
Customer experience management (CEM) denotes a set of practices, processes, and tools,
that aim at personalizing customer's interactions with a company according to customer's …
被引用次数：15 相关文章

Context Aware Customer Experience Management: A Development Framework Based on Ontologies and Computational Intelligence

H Mili, I Benzarti, MJ Meurs, A Obaid… - Studies in …, 2016 - Springer
Customer experience management (CEM) denotes a set of practices, processes, and tools,
that aim at personalizing customer's interactions with a company according to customer's …

Context Aware Customer Experience Management: A Development Framework Based on Ontologies and Computational Intelligence

H Mili, I Benzarti, MJ Meurs, A Obaid… - … : An Environment of …, 2016 - books.google.com
Customer experience management (CEM) denotes a set of practices, processes, and tools,
that aim at personalizing customer's interactions with a company according to customer's …
[PDF] mjmrsc.com

[PDF][PDF] Context Aware Customer Experience Management: A Development Framework Based on Ontologies and Computational Intelligence

H Mili, I Benzarti, MJ Meurs, A Obaid… - mjmrsc.com
Customer experience management (CEM) denotes a set of practices, processes, and tools,
that aim at personalizing customer's interactions with a company according to customer's …
[PDF] researchgate.net

[PDF][PDF] A context-aware customer experience management development framework based on ontologies and computational intelligence

H Mili, I Benzarti, MJ Meurs, A Obaid… - 2011 - researchgate.net
Customer experience management (CEM) denotes a set of practices, processes, and tools,
that aim at personalizing a customer's interactions with a company around the customer's …