From automats to algorithms: the automation of services using artificial intelligence

C Meyer, D Cohen, S Nair - Journal of Service Management, 2020 - emerald.com
Purpose The paper aims to fill this gap by positing a framework that considers the service
automation decision as a matter of knowledge management: a choice between human …
被引用次数：31 相关文章

[引用][C] From automats to algorithms: the automation of services using artificial intelligence

C Meyer, D Cohen, S Nair - Journal of Service Management, 2020 - ingentaconnect.com
PurposeThe paper aims to fill this gap by positing a framework that considers the service
automation decision as a matter of knowledge management: a choice between human …