E Gummesson - European Journal of Marketing, 2002 - ingentaconnect.com
Gummesson 325..349 Page 1 Marketing management theory 325 European Journal of
Marketing, Vol. 36 No. 3, 2002, pp. 325-349. © MCB UP Limited, 0309-0566 DOI 10.1108/03090560210417156 …