A new framework for defining realistic SLAs: An evidence-based approach

M Cho, M Song, C Müller, P Fernandez… - … Conference on Business …, 2017 - Springer
In a changing and competitive business world, business processes are at the heart of
modern organizations. In some cases, service level agreements (SLAs) are used to regulate …
被引用次数：8 相关文章

A New Framework for Defining Realistic SLAs: An Evidence-Based Approach

A del-Rıo-Ortega, M Resinas, A Ruiz-Cortés - Business Process Management … - Springer
In a changing and competitive business world, business processes are at the heart of
modern organizations. In some cases, service level agreements (SLAs) are used to regulate …

A New Framework for Defining Realistic SLAs: An Evidence-Based Approach

A del-Rıo-Ortega, M Resinas… - … Forum: BPM Forum …, 2017 - books.google.com
In a changing and competitive business world, business processes are at the heart of
modern organizations. In some cases, service level agreements (SLAs) are used to regulate …
[PDF] researchgate.net

[PDF][PDF] A New Framework for Defining Realistic SLAs: An Evidence-Based Approach

A del-Rıo-Ortega, M Resinas, A Ruiz-Cortés - researchgate.net
In a changing and competitive business world, business processes are at the heart of
modern organizations. In some cases, service level agreements (SLAs) are used to regulate …

[引用][C] A new framework for defining realistic SLAs: An evidence-based approach

M Cho, M Song, C Müller, P Fernandez…

[引用][C] A new framework for defining realistic SLAs: An evidence-based approach

M Cho, M Song, C Müller, P Fernandez…