A study of employee acceptance of artificial intelligence technology
Y Choi - European Journal of Management and Business …, 2021 - emerald.com
European Journal of Management and Business Economics, 2021•emerald.com
… This study aims to reveal the role of artificial intelligence (AI) in the context of a front-line
service meeting to understand how users accept AI technology-enabled service. …
Therefore, this study presents a conceptual framework based on previous reviews, practices
and theories to identify the role of AI in the context of service encounters and explain the
employee acceptance of AI in service research. This framework extends a range of AI beyond
conventional configuration and self-service … The purpose of this study was to examine the …
service meeting to understand how users accept AI technology-enabled service. …
Therefore, this study presents a conceptual framework based on previous reviews, practices
and theories to identify the role of AI in the context of service encounters and explain the
employee acceptance of AI in service research. This framework extends a range of AI beyond
conventional configuration and self-service … The purpose of this study was to examine the …
Abstract
Purpose
This study aims to reveal the role of artificial intelligence (AI) in the context of a front-line service meeting to understand how users accept AI technology-enabled service.
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