In telecommunication privacy policy discourses, there is a paucity of evidence regarding
how lay people understand and deal with telephone privacy issues. This article aims to add
the voice of the missing user to policy discourse and reports the results of a US study of
residential users in the state of Ohio. We provide a descriptive analysis of users'
understandings of telephone privacy concerns; their strategies for protecting phone privacy;
and their assessments of these strategies. Further, we posit that the goal of adding the …