AliMe Assist An Intelligent Assistant for Creating an Innovative E-commerce Experience

FL Li, M Qiu, H Chen, X Wang, X Gao, J Huang… - Proceedings of the …, 2017 - dl.acm.org
FL Li, M Qiu, H Chen, X Wang, X Gao, J Huang, J Ren, Z Zhao, W Zhao, L Wang, G Jin…
Proceedings of the 2017 ACM on Conference on Information and Knowledge …, 2017dl.acm.org
We present AliMe Assist, an intelligent assistant designed for creating an innovative online
shopping experience in E-commerce. Based on question answering (QA), AliMe Assist
offers assistance service, customer service, and chatting service. It is able to take voice and
text input, incorporate context to QA, and support multi-round interaction. Currently, it serves
millions of customer questions per day and is able to address 85% of them. In this paper, we
demonstrate the system, present the underlying techniques, and share our experience in …
We present AliMe Assist, an intelligent assistant designed for creating an innovative online shopping experience in E-commerce. Based on question answering (QA), AliMe Assist offers assistance service, customer service, and chatting service. It is able to take voice and text input, incorporate context to QA, and support multi-round interaction. Currently, it serves millions of customer questions per day and is able to address 85% of them. In this paper, we demonstrate the system, present the underlying techniques, and share our experience in dealing with real-world QA in the E-commerce field.
ACM Digital Library
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