shopping experience in E-commerce. Based on question answering (QA), AliMe Assist
offers assistance service, customer service, and chatting service. It is able to take voice and
text input, incorporate context to QA, and support multi-round interaction. Currently, it serves
millions of customer questions per day and is able to address 85% of them. In this paper, we
demonstrate the system, present the underlying techniques, and share our experience in …