An empirical investigation of the link between market orientation and business performance in nonprofit service providers

A Kara, JE Spillan, OW DeShields Jr - Journal of marketing theory …, 2004 - Taylor & Francis
A Kara, JE Spillan, OW DeShields Jr
Journal of marketing theory and practice, 2004Taylor & Francis
While researchers have explored the relationship between market orientation and finn
performance in commercial organizations, such studies in non-profit organizations are
scarce. This paper uses a structural equation model to show the impact of market orientation
on the performance of non-profit organizations. To conduct the'study, the authors employed
the Kohli, Jaworski and Kumar (1993) market-orientation scale (MARKOR). Data for this
study was collected by mail survey. One thousand market orientation surveys were sent to …
While researchers have explored the relationship between market orientation and finn performance in commercial organizations, such studies in non-profit organizations are scarce. This paper uses a structural equation model to show the impact of market orientation on the performance of non-profit organizations. To conduct the ’study, the authors employed the Kohli, Jaworski and Kumar (1993) market-orientation scale (MARKOR). Data for this study was collected by mail survey. One thousand market orientation surveys were sent to the executive directors of non-profit organizations across the U.S. One hundred forty-eight nonprofit agencies responded to the survey, representing 14.8% response rate. The performance criterion was based on the self-stated funding activities for the non-profit organizations collected in this sample. Results indicated that the Kohli, Jaworski and Kumar (1993) market-orientation scale provided a good measure of market orientation in non-profit organizations. The model of the relationship between market orientation and the performance of a non-profit organization supported the theory. The managerial implications are discussed for non-profit organizations.
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