Smart city initiatives are considered as the solutions for urban problems. One dimension of a
smart city, ie, smart people/society, suggests that a smart city requires high-quality social
interactions and social relationships that help cities connect with their residents and the
outside world. For this purpose, smart cities in Indonesia have developed digital platforms
(internet websites and mobile applications) to disseminate the cities' programs and
information and facilitate sharing of information among its residents. This study aimed to …