M/etrics are central to gauging the success of any business endeavor—whether that
endeavor is improving market share, creating efficiencies in the supply chain, or reducing
infection rates. Metrics can also be used in determining the effectiveness of diversity
initiatives, such as ameliorating racial and ethnic disparities in care or recruiting and
retaining a diverse workforce. Unless we set goals and examine the activities for reaching
those goals, we cannot be sure that we are achieving our targets.--Rohini Anand, Ph …