[HTML][HTML] Ticket automation: An insight into current research with applications to multi-level classification scenarios

A Zangari, M Marcuzzo, M Schiavinato… - Expert Systems with …, 2023 - Elsevier
classification performance. Secondly, we showcase an effective way to boost classification
… the embedding strategy for ticket embeddings considerably impacts classification metrics on …

System situation ticket identification using SVMs ensemble

J Xu, L Tang, T Li - Expert Systems with Applications, 2016 - Elsevier
… SVM classification model as a base classifier on the ticket texts … incident ticket classification
in order to identify the type of each … automatic monitoring systems by mining the false positive …

[PDF][PDF] Automation of incident response and IT ticket management by ML and NLP mechanisms

MV Subbarao, K Venkatarao, C Suresh - Journal of Theoretical and Applied …, 2022 - jatit.org
… is found in the incident tickets. In this way, a classification of the incident tickets that have …
’s Issue Tracking System, and their research intended to categorize over 10000 IT issues into …

A model for incident tickets correlation in network management

S Salah, G Maciá-Fernández, JE Díaz-Verdejo… - … of Network and Systems …, 2016 - Springer
classification model for analyzing the descriptions of incident tickets and identifying the
corresponding system … when tickets are created manually and not by an automated system. In …

Identifying missed monitoring alerts based on unstructured incident tickets

L Tang, T Li, L Shwartz… - … Conference on Network …, 2013 - ieeexplore.ieee.org
… This paper presents an automatic approach for discovering … A text classification based
approach is proposed in this paper … We conduct experiments on system incident tickets from real …

Automatization of Incident Resolution

JTM Costa - 2019 - search.proquest.com
networks architecture and more, to predict an incident resolution category for a new ticket
and a module to automatically … to move to an automatic system that generates a resolution …

[PDF][PDF] Incident routing: text classification, feature selection, imbalanced datasets, and concept drift in incident ticket management

MC Ferreira, GB XEXÉO - 2017 - cos.ufrj.br
… incidents, a system that automatically assigns registered incidents … To do so, techniques
related to automatic text classification … as the data distribution of tickets changes overtime, is also …

[PDF][PDF] Itsm automation-using machine learning to predict incident resolution category

J Costa, R Pereira, R Ribeiro - … incident resolution category, 2019 - repositorio.iscte-iul.pt
… it is possible to improve the entire tickets routing process, reducing the incident life and … to
a system that automatically suggest a possible resolution to an incoming incident ticket using …

Performance Comparison of Machine Learning Algorithms in Classifying Information Technologies Incident Tickets

DF Oliveira, AS Nogueira, MA Brito - AI, 2022 - mdpi.com
… aims to assign a category to new incident tickets through their classification, using Text …
ticket classifier system that uses ML techniques to automatically categorize new IT incident tickets

Knowledge guided hierarchical multi-label classification over ticket data

C Zeng, W Zhou, T Li, L Shwartz… - … on Network and …, 2017 - ieeexplore.ieee.org
Automatic IT problem category determination acts as a critical … rely on a partial automation
for incident diagnosis and res… to NAS (Network-Attached Storage) [4] file system. To identify a …